AUTOWOW (PTY) LTD — TERMS AND CONDITIONS

1. General Terms

• All ECUs are supplied on an exchange basis, unless a buy-back amount has been agreed upon in writing beforehand.
  
  

• All ECUs booked in for coding - including, but not limited to, immobiliser removal, data transfers, cloning, and component deletes (e.g., DPF, EGR, LO2) - are not bench tested unless specifically requested. Bench testing incurs an additional charge.
  
  

• Customer and vehicle data is stored securely for warranty purposes and will not be shared with third parties.
  
  

• If an ECU arrives opened or requires opening during the course of our work, it will not be resealed unless requested. It is the customer’s responsibility to ensure proper sealing, or to return it to us for sealing once the work is complete.
  
  

• ECU bench testing cannot simulate all vehicle inputs. As a result, some faults may only present once installed in the vehicle. We are not liable for costs incurred due to undetected faults in bench testing.
  
  

• Any items not collected within 90 calendar days of notice of completion may be sold to cover storage and administrative expenses.
  
  

2. Returns and Exchanges

• Returns or exchanges will only be processed if the vehicle is serviced and diagnosed by an RMI-approved workshop.
  
  

• If a supplied unit is found to be faulty, it must be returned within 7 working days, together with a comprehensive diagnostic report from the vehicle. Once confirmed as faulty, we will either issue a replacement unit or refund the purchase price if no replacement is available.
  
  

• If a customer-supplied ECU is determined to be faulty after coding has been performed, we will perform one free transfer of the coding to a new customer-supplied unit. Subsequent coding will be billed at our standard rate.
  
  

• This does not apply to coding carried out directly on a vehicle.
  
  

• Our ECU delete, mapping, and tuning services include an 18-day grace period, during which reasonable changes to coding may be requested free of charge. In certain cases, the vehicle may need to be brought to our premises for further work.
  
  

• All workmanship and coding carry a 6-month warranty, subject to inspection. If damage is found to be caused by external interference (e.g., incorrect installation, voltage spikes, tampering), the warranty will be void.
  
  

• In the event of faulty workmanship, we reserve the right to repair or correct the issue before offering alternatives.
  
  

3. Authority and Legal Use

• By commissioning work, the customer confirms they hold the legal authority to request services for the vehicle or ECU in question.
  
  

• In cases of lost keys, proof of vehicle ownership must be provided unless the job is booked in by a registered workshop or dealership.
  
  

• Our services may not be used for any illegal purposes. The customer assumes full responsibility for the legal use of any coding, deletes, or ECU modifications performed.
  
  

4. ECU Repairs: Disclaimer and Liability

• ECU repairs are complex, may require specialised components, and may take an extended time depending on the availability of spares.
  
  

• Repairs to one part of an ECU do not guarantee the integrity or functionality of other systems.
  
  

• Success rates for ECU repairs vary widely. For this reason, replacement is recommended as the first option.
  
  

• If the customer proceeds with a repair, labour and parts will be billed regardless of the outcome.